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Refund and Cancellation Policy

REFUND AND CANCELLATION POLICY

CANCELLATION POLICY:

  1. BEFORE SHIPMENT OF BOOKS/PRODUCTS:

Order once placed can only be canceled within 2 hours from placing the order, you can write to our customer support team on support@actedu.in or call us on 080- 41697855/66, 080-23439825/28. In such cases, the order will be canceled, and the money will be refunded to you within 48-72 business hours after the cancellation request.

  1. BEFORE LIVE ONLINE SESSION:

Once you enroll for the live online session it can only be canceled before 2 days i.e 48 hours before the commencement of the programme. You can write to our customer support team on support@actedu.in or call us on 080- 41697855/66, 080-23439825/28. In such cases, the session will be canceled, and the money will be refunded to you within 48-72 business hours after the cancellation request.

  1. BEFORE TAKING UP THE COURSE:

Once you enroll for the course it can only be canceled within 24 hours from the enrolling of the course. You can write to our customer support team on support@actedu.in or call us on 080- 41697855/66, 080-23439825/28. In such cases, the course will be canceled and the money will be refunded to you within 48-72 business hours after the cancellation request.

 

EXCHANGE POLICY

  1. FOR BOOKS/OTHER PRODUCTS

We only exchange goods(books/products) if they are defective, damaged, or lost in transit. In circumstances where you consider that a product is defective, you should promptly contact us on support@actedu.in or call us on 080- 41697855/66, 080-23439825/28. with details of the product, payment, and the defect. Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

  1. FOR ONLINE SESSIONS/COURSES

The exchange policy does not hold good for the live sessions. For the courses you opt for, if you feel that the course you have taken up is not which you were looking for, then you can mail us on support@actedu.in for different courses of your choice within 24 hours of taking up the course. Once the course is changed you will not have another chance to exchange.

 

RETURN & REFUND POLICY

At ACT/Vyasa Prakashana, we do our best to ensure that you are completely satisfied with our products/services. And we are happy to issue a full refund based on the conditions listed below:

 

 

Full Refunds Possible If:

  1. You received a defective book/product;
  2. If the live session gets canceled due to unavoidable circumstances.

Please note: Mode of refund may vary depending on circumstances. If the mode of refund is by Credit/Debit Card or Net Banking, please allow 4 to 5 working days for the credit to appear in your account. While we regret any inconvenience caused by this time frame, it is the bank’s policy that delays the refund timing and we have no control over that. If the mode of refund is by e-wallet, credit should be available within 24 hours.

During peak seasons please allow up to 8-10 business days for your return to process.

How to Request a Refund:

To request a refund, simply email us your order details, including the reason why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our quality of service.

If you have any queries, contact us on support@actedu.in or call us on 080- 41697855/66, 080-23439825/28.